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📦 Order Status Tracking ​

Goal: Let customers check their order status directly through Ainisa chat.

🧩 Example Flow ​

  1. User: “Where is my order #12345?”

  2. AI detects order-related intent and triggers the checkOrderStatus Custom API action.

  3. The action sends a request to your API endpoint:

    GET https://api.shop.com/orders/12345

  4. Example response:

    {
  "order_id": "12345",
  "status": "Shipped",
  "expected_delivery": "2025-11-07",
  "tracking_link": "https://shop.com/track/12345"
}

  5. The assistant replies in chat:
    “📦 Your order #12345 is Shipped and expected to arrive by Nov 7.
    Track Order”

🧠 Notes ​

  • You can set a Custom UI Template to display order status in card format (e.g., product image, shipping address, and status timeline).
  • Combine this with authentication headers to ensure only authorized users can access order details.
  • Ideal for e-commerce or logistics companies that want self-service tracking through AI chat.