🔘 Custom Button Action
Custom Button actions let your AI assistant show clickable buttons to users inside the chat interface.
They are useful for directing visitors to specific links, pricing pages, contact forms, or any external resources.
🧭 Overview
This action type is simple but powerful — it allows you to show an interactive button in chat when the AI decides it’s relevant, based on user intent.
Example use cases:
- “Show me pricing” → displays a See Pricing button
- “How can I contact support?” → displays a Contact Support button
- “I want to learn more” → displays a Learn More button
⚙️ How to Create a Custom Button Action
Go to
Business Dashboard → AI Assistants → AI Actions → Create Action
Then choose
Action Type: Custom Button
You’ll see the following fields:
| Field | Description |
|---|---|
| Action Name | The internal name of your action (for example, “Pricing Button”). |
| When To Use | Short text that helps you describe when this button should appear — used for AI context. Example: “Use this action when user wants to see pricing.” |
| Button Label | The text shown on the button itself (for example, “See Pricing”). |
| Button URL | The link that opens when the user clicks the button (for example, https://ainisa.com/en/pricing). |
| Button Color | Choose a style preset. Available options include: btn-primary, btn-secondary, btn-info, btn-danger, btn-warning, btn-teal, btn-blue, btn-outline-secondary, btn-light. |
| Enabled | Toggles the action on or off. |
🖼 Example
Below is how a Custom Button action looks in the Ainisa dashboard:
💡 Example Configuration
Action Name: Pricing Button
When To Use: Use this action when user wants to see pricing
Button Label: See Pricing
Button URL: https://ainisa.com/en/pricing
Button Color: btn-outline-secondary
🧠 How It Works in Chat
When the AI assistant detects a relevant intent — such as a user message like:
“How much does your Pro plan cost?”
It will respond with a message and the defined button below it.
When clicked, the user is redirected to the link you configured (opens in a new tab for web integrations).
⚙️ Notes
- Custom Button actions can be used in web chat widgets and future messaging integrations that support button elements.
- Each button is fully customizable in label, color, and URL.
- You can add multiple Custom Button actions for different intents (e.g., pricing, demo booking, contact).
- Actions can be enabled or disabled anytime without deleting them.
- You can test button rendering directly inside your chats
✅ Summary
The Custom Button action is the simplest way to add interactive navigation to your AI chat experience — guiding users toward links and pages that matter most.