Platform Overview
Ainisa is an AI Receptionist platform that helps service businesses automate customer communication across multiple channels.
Unlike traditional chatbots, Ainisa understands your business, answers customer questions, captures leads, books appointments, processes files and media, and transfers conversations to human staff whenever needed.
The platform is designed for clinics, beauty salons, restaurants, consultants, education centers, real estate agencies, and many other service businesses.
AI Assistants
Create intelligent AI assistants for different business scenarios.
Each assistant can have its own:
- AI model
- System prompt
- Knowledge Base
- Business actions
- Integrations
- Conversation rules
You can create multiple assistants for different departments or use cases.
Knowledge Base
Train your AI using your own business information.
Upload documents such as:
- Word
- Text files
Ainisa automatically indexes your documents using vector search, allowing the assistant to retrieve relevant information before answering customer questions.
Memory
Ainisa remembers previous conversations to provide more natural and personalized responses.
The platform stores important customer information across conversations, helping assistants understand returning customers without asking the same questions repeatedly.
Memory improves customer experience while reducing repetitive conversations.
Business Actions
AI assistants can perform real business tasks instead of only answering questions.
Supported actions include:
- Lead capture
- Appointment booking
- Human handoff
- API requests
- Custom business actions
- External integrations
Actions can be triggered automatically during conversations.
Multi-Channel Messaging
Deploy the same AI assistant across multiple communication channels.
Supported channels include:
- Website Widget
- Facebook Messenger
- Telegram
- TikTok
Every channel shares the same business knowledge, conversation history, and AI behavior.
Website Widget
Add your AI assistant to any website using a single JavaScript snippet.
The widget can:
- Answer customer questions
- Capture leads
- Book appointments
- Collect contact information
- Transfer conversations to a human
Installation typically takes only a few minutes.
Media Understanding
Ainisa understands much more than plain text.
The platform can process and analyze multiple content types automatically.
Images
Supported image analysis includes:
- Object recognition
- OCR (text extraction)
- Product recognition
- Screenshot understanding
- Photo analysis
Customers can simply upload an image and ask questions about it.
Documents
Supported formats include:
- DOCX
- XLSX
- CSV
- PPTX
- TXT
The AI extracts relevant information from uploaded documents and uses it during conversations.
Audio
Audio messages are automatically transcribed before analysis.
This allows customers to communicate naturally using voice messages instead of typing.
Video Understanding
Ainisa can automatically analyze short videos received through supported messaging channels.
The platform understands:
- What happens in the video
- Important events
- Main topics
- Objects and people
- Relevant business information
The extracted information is stored and reused in future conversations, allowing the AI to answer questions about previously shared videos without processing them again.
Supported Video Sources
Video understanding currently supports videos received from:
- Facebook Messenger
This includes uploaded videos, shared posts, reels, and supported video attachments.
Appointment Booking
Connect your calendar and allow customers to book appointments automatically.
Supported integrations include:
- Google Calendar
- Calendly
Customers can schedule appointments directly during conversations without leaving the chat.
Human Handoff
Some conversations require human assistance.
When needed, Ainisa can transfer the conversation to your team while preserving the complete chat history and context.
This ensures a smooth transition without forcing customers to repeat themselves.
Analytics
Track how your AI assistants perform.
Analytics include metrics such as:
- Conversations
- Leads captured
- Appointments booked
- Active users
- Message volume
- Storage usage
These insights help measure AI performance and customer engagement.
Teams & Users
Invite team members and manage access across your organization.
Support for multiple users allows businesses to collaborate while keeping conversations and settings centralized.
API Keys
Bring your own AI providers by connecting your own API keys.
This gives you full control over model selection, usage, and costs.
Supported providers include OpenAI, Anthropic, Google Gemini, and additional providers as they become available.
Integrations
Connect Ainisa with your existing business tools.
Examples include:
- Google Calendar
- Calendly
- Facebook Messenger
- Telegram
- Custom APIs
Additional integrations can be implemented using custom business actions and API requests.